Frequently Asked Questions

Where can we buy Niteangel products?

We are selling directly on 2 platforms in the US: the official website and our Amazon store (Niteangel Pet).

Do you ship internationally?

Our website only ships to the US, while our Amazon store ships internationally, which charges for shipping and import fee.

When will my order been shipped?

Normally the orders will be shipped within 5 working days, however it could delayed due to out of stock.

How can I contact you?

You can always find us by or

Why do I receive my order partially?

We will ship the items in 1 order together or divide it into several packages. Due to the system we use, our website only can show 1 tracking number, please contact us for more information about your order.

My order is missing/defective.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

I want to return the product.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label. More details please refer to our return policy.