Frequently Asked Questions

Where can we buy Niteangel products?

US Amazon store: Niteangel Pet

Canada website: Niteangel Pet CA  ∥ Canada Amazon store: Niteangel

UK website: Niteangel Pet UK  ∥ UK Amazon store: Niteangel

EU website: Niteangel Pet EU ∥ Germany Amazon store: Niteangel

HK website: Niteangel Pet HK

France Amazon store: Niteangel

Japan Amazon store: Niteangel

Singapore Amazon store: Niteangel

Stay tuned for more regions.

Do you ship internationally?

Our website ships to the US, the UK (Niteangel Pet UK), Canada (Niteangel Pet CA), EU (Niteangel Pet EU) while our Amazon store ships internationally, which charges for shipping and import fee.

When will my order been shipped?

Normally the orders will be shipped within 5 working days, however it could delayed due to out of stock.

How can I contact you?

You can always find us by or

Why do I receive my order partially?

We will ship the items in 1 order together or divide it into several packages. Due to the system we use, our website only can show 1 tracking number, please contact us for more information about your order.

My order is missing/defective.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

I want to return the product.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label. More details please refer to our return policy.